Support that answers, and knows when to step back.
EzSuppBot gives a business its own support bot on Telegram. When a customer writes in, an AI model replies by itself, suggests a reply for a person to send or discard, or stays quiet until it is asked, whichever the business chooses. Keywords hand a conversation to a person, and resolved tickets help it answer the next one.
The problem
Customers expect an answer now, not on Monday.
Small teams cannot watch a chat all day, and a bot that answers everything gets things wrong.
EzSuppBot lets each business decide how much the AI does on its own, and hands over the moment a person is needed.
What we built
A bot per business
Each business connects its own Telegram bot, and each one runs as its own application.
Three ways to answer
Automatic replies, suggested replies with Send and Discard, or AI only when asked.
Knows when to step back
Escalation keywords pass a conversation to a person.
Learns from the team
Resolved tickets feed into later answers, and it can translate.
Under the surface
The engineering
- 01
The AI reads the last ten turns of a conversation, not the whole history.
- 02
Ticket text is stored encrypted.
- 03
A self-check at every start-up reports whether the AI is answering.
- 04
238 automated tests.
Services this drew on
More work
- Our productVizi PlayerA media player for iPhone, iPad and Apple TV, and for Android phones, tablets and Android TV, that plays the playlist a person already has. It comes with no content of its own.
- Client workHUNDORebuilding HUNDO, a Dubai meal-plan marketplace: a new back office, customer API, website and iPhone app, and menus that load themselves from partner kitchens.
- Our productLinkACodeTurns a server address into a short code, like AB123456. Give out the code instead of the address.
- Our productVantanAn iPhone and iPad app for watching the IP cameras you already own, privately: the video goes from the camera to your phone and nowhere else.
- Our productVVS PanelOur foundation for client back offices: a React design system for admin panels built around each client's own data and roles.
- Our own toolFrontalA private AI operations assistant: mail, renewals, deadlines and system health in one phone app, with a local AI model that sorts, drafts and flags.
- Client workPush PromotionsA 1,299-page WordPress site rebuilt as fast pre-rendered pages, every one at its old address, so the move keeps its search rankings.
- Client workSinclair GroupThree linked websites for one West Midlands group: everyday car hire, prestige cars and private jets, each with its own design, from one build.
- Client workBlipA trade website for a performance-wear brand, with a 3D rain test that soaks the jacket as you scroll.
- Client workSarah Ellen BrownA portfolio site for a London designer: a pinned scroll scene through a portal, layered parallax and an arc of project cards.
- Our productEzForwardBotCopies new posts between your Telegram channels automatically, with filters and optional AI touch-ups.
Start a project
Want something like EzSuppBot?
Grade it in four quick choices and add the parts we have already built, or just send a few lines. We reply within one business day.